Terms of service

1. Introduction

Welcome to Icecre (icecre.com). These Terms of Service (“Terms”) govern your use of Icecre’s website and services operated by PAWLAND LIMITED (Company Number: 8876748, NZBN: 9429051561390), registered in New Zealand.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.

2. Definitions

  • “Service” refers to our custom pet portrait creation service and website
  • “Company”, “we”, “our”, or “us” refers to PAWLAND LIMITED
  • “Customer”, “you”, or “your” refers to the person or entity accessing or using our services
  • “Content” includes artwork, images, text, and other materials
  • “Original Photo” refers to the photograph you provide for creating the portrait
  • “Artwork” refers to the final custom pet portrait created by us

3. Service Description

Icecre provides custom pet portrait creation services, transforming your pet photos into unique artwork. Our service includes:

  • Custom pet portrait creation in various styles
  • Digital preview of artwork
  • Revision requests
  • Printing and delivery services

4. Account Registration

When creating an account, you must provide accurate and complete information. You are responsible for:

  • Maintaining the security of your account
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

5. Ordering and Payment

  • Prices are displayed in the selected currency and may be subject to change
  • Payment is required at the time of ordering
  • We accept major credit cards and other specified payment methods
  • All prices include GST for New Zealand customers

Order Cancellation:

  • Orders can be cancelled within 24 hours of placement for full refund
  • Once artwork creation has begun, cancellation may be subject to fees

6. Photo Submission and Copyright

  • You must own or have rights to use the photos you submit
  • Photos must not violate any third-party rights
  • We retain the right to reject inappropriate content
  • You grant us license to use submitted photos for creating your artwork

7. Artwork Creation and Revisions

  • Production time is 1-5 business days depending on the style selected
  • You receive one digital preview for approval
  • Two rounds of minor revisions are included
  • Additional revisions may incur extra charges
  • Final approval is required before printing

Important Notice:

Please review your order details carefully before submission. Due to the custom nature of our artwork, your order will enter production immediately after purchase.

8. Shipping and Delivery

  • Free worldwide shipping on all orders
  • Delivery times vary by location
  • We are not responsible for customs delays or charges
  • Tracking information will be provided when available

9. Returns and Refunds

Due to the custom nature of our products:

  • All sales are final and non-refundable once the order is placed
  • Digital previews must be approved before printing
  • We will replace items damaged during shipping at our expense
  • Shipping damage claims must be reported within 14 days of receipt with photographic evidence

By placing an order, you acknowledge and agree that the custom nature of our portraits makes them non-refundable. Please ensure all order details are correct before submission.

10. Intellectual Property

  • You retain rights to your original photo
  • We retain rights to the artistic elements and style of the artwork
  • Final artwork is for personal use only
  • Commercial use requires separate written agreement

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Limitation of Liability

  • Our liability is limited to the purchase price of the product
  • We are not liable for indirect or consequential damages
  • Force majeure events are excluded from liability

13. Charitable Donations

For every portrait ordered, we donate $1 to pet shelters. This donation is made at our expense and does not affect the purchase price.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services constitutes acceptance of modified terms.

15. Dispute Resolution

  • These terms are governed by New Zealand law
  • Disputes will be subject to New Zealand courts’ jurisdiction
  • We encourage resolution through direct communication first

16. Contact Information

For questions about these Terms, contact us at:

PAWLAND LIMITED
Email: info@icecre.com
Website: icecre.com

Company Details:
Company Number: 8876748
NZBN: 9429051561390
Registered in New Zealand

Last Updated: January 9, 2025
PAWLAND LIMITED