1. Introduction

Welcome to Icecre (icecre.com), operated by PAWLAND LIMITED (Company Number: 8876748, NZBN: 9429051561390), a registered New Zealand company. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy is compliant with the New Zealand Privacy Act 2020 and other applicable New Zealand laws and regulations.

2. Information We Collect

2.1 Personal Information

We may collect:

• Name and contact information
• Email address
• Shipping and billing addresses
• Payment information
• Pet photographs you upload
• Order history and preferences

2.2 Automatically Collected Information

• IP address
• Browser type
• Device information
• Cookies and usage data
• Website interaction data

3. How We Use Your Information

We use your information for:

• Processing and fulfilling your orders
• Creating custom pet portraits
• Communicating about your order status
• Providing customer support
• Sending promotional communications (with your consent)
• Improving our services and website
• Complying with legal obligations
• Processing payments
• Preventing fraud

4. Information Sharing and Disclosure

We may share your information with:

• Service providers who assist in our operations
• Payment processors
• Shipping partners
• Marketing service providers (with your consent)
• Legal authorities when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of sensitive data
• Regular security assessments
• Secure data storage
• Limited staff access to personal information
• Regular security training for staff

6. Your Rights

Under New Zealand privacy law, you have the right to:

• Access your personal information
• Request corrections to your information
• Request deletion of your information
• Withdraw consent for marketing communications
• File a complaint with the Privacy Commissioner

7. International Data Transfers

As we operate globally, your information may be transferred to and stored in countries outside New Zealand. We ensure these transfers comply with relevant data protection laws and maintain appropriate safeguards.

8. Cookies

We use cookies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience
• Manage shopping cart functionality

You can control cookie settings through your browser preferences.

9. Marketing Communications

We’ll only send you marketing communications if you:

• Have given explicit consent
• Can easily opt out at any time
• Have an existing commercial relationship with us

10. Children’s Privacy

We do not knowingly collect information from children under 16. Parents can contact us to review, modify, or delete their children’s information.

11. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes by:

• Posting the new policy on our website
• Sending an email notification
• Displaying a notice on our website

12. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

14. Complaints

If you have concerns about how we handle your information:

1. Contact us directly first
2. If unresolved, contact the Office of the Privacy Commissioner:
   • Website: www.privacy.org.nz
   • Email: enquiries@privacy.org.nz

15. Governing Law

This Privacy Policy is governed by New Zealand law and subject to the jurisdiction of New Zealand courts.

Last Updated: January 9, 2025
PAWLAND LIMITED