Shipping & Delivery Policy
Please Note:
All our pet portraits are custom-made artworks and are non-refundable once the order is placed. Please ensure all order details are correct before submission.
Shipping Destinations
Icecre currently provides shipping to:
- New Zealand (Nationwide)
- Australia
For other countries, please contact our customer service team for a shipping quote before placing your order.
Production Time
- Design and creation: 1-5 business days (depending on the style selected)
- Digital preview and revision: 1-2 business days
- Printing and packaging: 1-2 business days
Note: Timeline may be extended during peak seasons or holidays.
Shipping Rates
1. New Zealand Shipping
| Service Type | Weight | Cost (NZD) | Delivery Time |
|---|---|---|---|
| Standard | All weights | FREE | 3-7 business days |
| Express | ≤ 2kg | $9.99 | 1-5 business days |
| 2.01-3kg | $14.99 | ||
| 3.01-5kg | $19.99 |
2. Australia Shipping
| Weight | Cost (NZD) | Delivery Time |
|---|---|---|
| Under 2kg | $15.99 | 5-20 business days |
| 2kg and above | $29.99 |
Frequently Asked Questions
Yes, tracking information will be provided via email once your order is shipped.
Please take photos and contact us within 14 days of receipt. We will arrange a replacement at no additional cost.
Address changes must be requested within 24 hours of order placement. Please contact our customer service team immediately.
Yes, we can ship to P.O. boxes in New Zealand and Australia.
Address changes must be requested within 24 hours of order placement. Please contact our customer service team immediately.
International customers are responsible for any customs fees, duties, or taxes imposed by their country.
- All orders are custom-made and non-refundable
- Delivery times are estimates and may vary
- Shipping delays may occur during holidays or peak seasons
- Please ensure your shipping address is correct before placing your order
Contact Us
For any shipping-related questions, please contact our customer service team:
Email: support@icecre.com
Response time: Within 24 hours on business days